Outage report · Major outage
monday CRM outage on Feb 16, 2026
Investigating connectivity issues across accounts and devices
What happened
monday CRM reported a major outage starting Feb 16, 2026, 14:10 UTC, affecting Platform, Automations. It was marked resolved at Feb 16, 2026, 14:49 UTC.
- The incident lasted 38m from first report to resolution.
- monday CRM had reported 3 other partial or major outages in the 90 days before it.
- 3 other vendors we track reported a significant incident within 12 hours of it.
Latest update from monday CRM
**What Happened:** On February 16th \(09:04 AM EST\), our US customers experienced a 28-minute system downtime due to an application-level bug. **What caused it:** A recent code change in the billing subsystem responsible for updating account plans introduced an edge-case bug that dramatically increased platform load, which caused system downtime. **How we responded:** Our monitoring system promptly identified the issue, triggering an immediate response from our engineering team. By activating failover mechanisms, reverting the problematic code change, and blocking the affected endpoint, we restored normal service by 09:32 AM EST. **What we're doing to prevent recurrence:** To enhance system resilience, we are implementing database optimizations, additional guardrails, and limits to prevent load spikes on the platform. It also includes strengthening our error detection and recovery processes. We sincerely apologize for any disruption this caused to your workflow. T
What our independent monitoring saw
Our independent monitoring of monday CRM started after this incident, so this report is based on monday CRM's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
monday CRM's overall reliability
monday CRM has a reliability score of 86.1/100, with 99.86% effective uptime and 7 incidents over the last 90 days.
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