Outage report · Partial outage

OnceHub outage on Jan 14, 2025

We are currently experiencing issues sending booking confirmation and reminder notifications to both customers and users.

SeverityPartial outage
StartedJan 14, 2025, 23:30UTC
ResolvedJan 15, 2025, 02:44UTC
Duration3h 14m

What happened

OnceHub reported a partial outage starting Jan 14, 2025, 23:30 UTC, affecting Booking Pages. It was marked resolved at Jan 15, 2025, 02:44 UTC.

  • The incident lasted 3h 14m from first report to resolution.
  • OnceHub had reported 2 other partial or major outages in the 90 days before it.
  • 1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from OnceHub

The issue that prevented booking confirmation and reminder notifications from being sent to customers and users has now been resolved. All notifications should now function as expected and all pending notifications have also been successfully sent. If you experience any further issues, please don't hesitate to reach out to our support team at support@oncehub.com.

Read OnceHub's official incident report ↗

What our independent monitoring saw

Our independent monitoring of OnceHub started after this incident, so this report is based on OnceHub's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

OnceHub's overall reliability

74.8/100

OnceHub has a reliability score of 74.8/100, with 99.67% effective uptime and 2 incidents over the last 90 days.

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