Paddle outage on Apr 28, 2026

What happened

Paddle reported a partial outage starting Apr 28, 2026, 15:36 UTC. It was marked resolved at Apr 30, 2026, 14:07 UTC.

• The incident lasted 1d 22h from first report to resolution.
• It was the longest significant outage Paddle reported in the 12 months up to it.
• Paddle had reported 1 other partial or major outage in the 90 days before it.
• 3 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Paddle

The incident affecting Retain settings and Metrics in the dashboard has been fully resolved. All services are now operating normally.  We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at sellers@paddle.com.

Read Paddle's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Paddle started after this incident, so this report is based on Paddle's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Major outageSquarespaceApr 28, 2026, 10:17 UTC

  Unable to create new sites and purchase or modify non-website subscriptions

• Partial outageElastic CloudApr 28, 2026, 14:46 UTC

  Missing Metrics in Cloud Console — US East (us-east-1)

• Major outageLiquid WebApr 28, 2026, 21:57 UTC

  Critical Authentication Vulnerability on cPanel/WHM

Paddle's overall reliability

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