PandaDoc outage on Apr 23, 2025

What happened

PandaDoc reported a partial outage starting Apr 23, 2025, 14:30 UTC, affecting Sending documents, CRMs & Integrations. It was marked resolved at Apr 23, 2025, 22:18 UTC.

• The incident lasted 7h 48m from first report to resolution.
• It was the 2nd longest of 8 significant outages PandaDoc reported in the 12 months up to it.
• PandaDoc had reported 1 other partial or major outage in the 90 days before it.
• 3 other vendors we track reported a significant incident within 12 hours of it.

Latest update from PandaDoc

We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read PandaDoc's official incident report ↗

What our independent monitoring saw

Our independent monitoring of PandaDoc started after this incident, so this report is based on PandaDoc's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageIterableApr 23, 2025, 06:50 UTC

  Queries to data stored on C120 cluster are failing

• Partial outageUniverseApr 23, 2025, 16:15 UTC

  Host-Level Dashboard Data Latency

• Partial outageVeeqoApr 23, 2025, 17:18 UTC

  Incident with sellers unable to ship to Northern Ireland using EVRI/Myhermes

PandaDoc's overall reliability

Full PandaDoc reliability report and live status → · Most reliable PandaDoc alternatives →