Outage report · Partial outage
Practice Better outage on May 9, 2025
Telehealth issue on iOS app version 2.7.71
What happened
Practice Better reported a partial outage starting May 9, 2025, 18:58 UTC, affecting Telehealth/Video Chat. It was marked resolved at May 10, 2025, 19:22 UTC.
- The incident lasted 1d from first report to resolution.
- It was the 2nd longest of 7 significant outages Practice Better reported in the 12 months up to it.
- Practice Better had reported 1 other partial or major outage in the 90 days before it.
- 1 other vendor we track reported a significant incident within 12 hours of it.
Latest update from Practice Better
iOS app version 2.7.72 has been released which resolves the telehealth issues. We know how important this feature is and appreciate your patience and understanding while we worked to resolve it. Please update to version 2.7.72.
What our independent monitoring saw
Our independent monitoring of Practice Better started after this incident, so this report is based on Practice Better's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Practice Better's overall reliability
Practice Better has a reliability score of 92.2/100, with 99.93% effective uptime and 2 incidents over the last 90 days.
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