Outage report · Major outage
Procare outage on Jul 9, 2026
Payment Processing Outage
SeverityMajor outage
StartedJul 9, 2026, 12:10UTC
ResolvedJul 9, 2026, 14:42UTC
Duration2h 32m
What happened
Procare reported a major outage starting Jul 9, 2026, 12:10 UTC, affecting API, PayNow. It was marked resolved at Jul 9, 2026, 14:42 UTC.
- The incident lasted 2h 32m from first report to resolution.
- Procare had reported 1 other partial or major outage in the 90 days before it.
- 7 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Procare
The payment processing disruption has been resolved, and all payment attempts are now processing successfully. The disruption impacted payment processing beginning at approximately 9:00pm PT on 7/8/26, with a full outage from 2:00 AM to 5:15 AM PT on 7/9/26. Payments attempted unsuccessfully during this period were not processed, and users would have received a connection error. These were connection failures, not payment declines, and no decline fees will be assessed as a result of this incident. Impacted Procare Online Autopay payments will automatically retry today. Our teams have confirmed that payment processing remains stable, and we are closing this incident as resolved. We appreciate your patience while we worked to restore service.
What our independent monitoring saw
Our independent monitoring of Procare started after this incident, so this report is based on Procare's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Procare's overall reliability
53.1/100
Procare has a reliability score of 53.1/100, with 99.61% effective uptime and 1 incidents over the last 90 days.
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