Procare outage on Jan 31, 2025

What happened

Procare reported a partial outage starting Jan 31, 2025, 18:38 UTC, affecting Schools Login, API. It was marked resolved at Feb 1, 2025, 08:55 UTC.

• The incident lasted 14h 17m from first report to resolution.
• It was the longest significant outage Procare reported in the 12 months up to it.
• Procare had reported no other partial or major outages in the 90 days before it.
• 1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from Procare

System Status Update - February 1st, 2025 1:30am MST All system functionality has been fully restored, including profile pictures, daily activity summaries, and messaging capabilities. Our engineering team has successfully resolved the underlying issue, and services are now operating as expected. We apologize for the disruption this issue may have caused and appreciate your patience and understanding while we worked toward a resolution. Please contact Customer Support if you need any further assistance by calling 1-800-964-1729 or emailing support@procaresoftware.com.

Read Procare's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Procare started after this incident, so this report is based on Procare's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outagePractice BetterJan 31, 2025, 14:35 UTC

  Claim.MD Disruption

Procare's overall reliability

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