Outage report · Partial outage

Procare outage on Oct 18, 2024

Fingerprint Loading Error

SeverityPartial outage
StartedOct 18, 2024, 11:35UTC
ResolvedOct 18, 2024, 21:48UTC
Duration10h 13m

What happened

Procare reported a partial outage starting Oct 18, 2024, 11:35 UTC, affecting Cloud Database Cluster - Primary. It was marked resolved at Oct 18, 2024, 21:48 UTC.

  • The incident lasted 10h 13m from first report to resolution.
  • It was the 3rd longest of 5 significant outages Procare reported in the 12 months up to it.
  • Procare had reported no other partial or major outages in the 90 days before it.

Latest update from Procare

We’re pleased to inform you that the issue affecting Procare Touch devices, where fingerprints were not loading, has been resolved. To apply the fix, please restart Procare on all affected devices. This will ensure that the solution takes effect. Thank you for your patience and cooperation throughout this process.

Read Procare's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Procare started after this incident, so this report is based on Procare's status page.

Procare's overall reliability

46.4/100

Procare has a reliability score of 46.4/100, with 99.45% effective uptime and 1 incidents over the last 90 days.

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