Outage report · Partial outage

Proton Drive outage on Jun 21, 2025

Resolved: Mistaken Block of Proton Drive by Belgian Authorities

SeverityPartial outage
StartedJun 21, 2025, 11:17UTC
ResolvedJun 23, 2025, 10:44UTC
Duration1d 23h

What happened

Proton Drive reported a partial outage starting Jun 21, 2025, 11:17 UTC, affecting Web Application, Mobile and Desktop Apps. It was marked resolved at Jun 23, 2025, 10:44 UTC.

  • The incident lasted 1d 23h from first report to resolution.
  • It was the longest significant outage Proton Drive reported in the 12 months up to it.
  • Proton Drive had reported no other partial or major outages in the 90 days before it.

Latest update from Proton Drive

This incident is fully resolved now. The Belgian authorities had erroneously blocked the Proton Drive domain due to an implementation error while attempting to block a specific URL. As soon as we identified the issue, our team engaged with the relevant authorities, including Belgian CERT and the Federal Police, to clarify the error. Through constructive dialogue, we demonstrated that the block should have been limited to the specific URL in question, not our entire service. As a result, access to Proton Drive was fully restored over the weekend. We also worked with the authorities to help implement corrected procedures, ensuring that any future enforcement actions target only specific content, not entire domains. This incident highlights the importance of precise implementation when authorities need to take action against specific content. We're proud to have played a role in improving safeguards going forward to protect the privacy and access rights of our users. We appreciate the

Read Proton Drive's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Proton Drive started after this incident, so this report is based on Proton Drive's status page.

Proton Drive's overall reliability

77.0/100

Proton Drive has a reliability score of 77.0/100, with 99.65% effective uptime and 3 incidents over the last 90 days.

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