Outage report · Partial outage

Rivo outage on Sep 19, 2025

Shopify Developer Platform Bug – Checkout Extensions Removed

SeverityPartial outage

StartedSep 19, 2025, 16:09UTC

ResolvedSep 19, 2025, 23:10UTC

Duration7h 1m

What happened

Rivo reported a partial outage starting Sep 19, 2025, 16:09 UTC. It was marked resolved at Sep 19, 2025, 23:10 UTC.

The incident lasted 7h 1m from first report to resolution.
Rivo had reported no other partial or major outages in the 90 days before it.
3 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Rivo

### **What happened?** On September 19, 2025, [Shopify’s migration to their new developer platform](https://shopify.dev/changelog/next-gen-dev-platform-ga) introduced a bug that deleted Rivo checkout extensions with names exceeding a character limit. This was not caused by any Rivo deployment, and the Rivo loyalty platform itself remained fully functional during this incident. Customers continued earning and redeeming rewards as normal. The only impact was to checkout redemption methods, including Reward Redemption, Potential Points Earned display, and VIP Tier automations, which were temporarily removed from checkout until restored. The incident was detected early in the morning and declared a P0 incident internally. Customer Success and Engineering teams worked quickly to re-enable extensions for merchants. By early afternoon, communications were sent out to merchants and functionality had been fully restored and stability confirmed. ### **What’s Next?** To prevent recurrence we’

Read Rivo's official incident report ↗