Outage report · Major outage
ServiceTitan outage on Sep 18, 2026
Contact Center Pro Issue: Cannot Access the Application
What happened
ServiceTitan reported a major outage starting Sep 18, 2026, 08:00 UTC, affecting Contact Center Web Application. It was marked resolved at Sep 18, 2026, 09:59 UTC.
- The incident lasted 1h 59m from first report to resolution.
- ServiceTitan had reported 2 other partial or major outages in the 90 days before it.
- 5 other vendors we track reported a significant incident within 12 hours of it.
Latest update from ServiceTitan
The issue impacting Contact Center Pro has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
What our independent monitoring saw
Our independent monitoring of ServiceTitan started after this incident, so this report is based on ServiceTitan's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
ServiceTitan's overall reliability
ServiceTitan has a reliability score of 76.8/100, with 99.70% effective uptime and 8 incidents over the last 90 days.
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