Live status & reliability report
Shepherd status, outages & reliability
Shepherd is a cloud-based veterinary practice management system for small-animal clinics, based in the United States.
Data updated Nov 1, 2026 · score recalculated
Over the last 90 days Shepherd had 99.46% effective uptime across 5 status page incidents (1 partial or major outage), resolving them in 4h 53m on average.
Is Shepherd down right now?
No, Shepherd is up and running.
- Shepherd's status page reports all systems operational. Checked .
- All 2 Shepherd pages we check are responding. Checked .
90-day uptime
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Key facts about Shepherd's reliability
- Over the past 12 months, Shepherd published 13 incidents on its status page, 5 of them partial or major outages.
- Its longest outage on record in that time was “Shepherd Application Service Disruption” on Sep 14, 2026, which lasted 22h 26m.
- The part of Shepherd most often affected was Shepherd Application (8 of 13 incidents).
- Shepherd reported 5 incidents in the last 90 days, up from 0 in the 90 days before.
- Incidents most often began on a Monday (5 of 13, UTC).
- Shepherd's 90-day uptime of 99.46% is below the average for veterinary practice management systems (99.76%).
Score breakdown
Incidents per month
- Major outage
- Partial outage
- Degraded
- Informational
Response time
Daily average response time of Shepherd's public pages, measured by our probes.
Not enough data yet — this chart fills in as our monitoring runs.
Score trend
Daily reliability score (rolling 90-day window).
Not enough data yet — this chart fills in as our monitoring runs.
Shepherd incident history (last 90 days)
- Degraded performanceOct 30, 2026 · resolved in <1m
- Degraded performanceSep 14, 2026 · resolved in <1m
- Partial outageSep 14, 2026 · resolved in 22h 26m
Shepherd Application Service Disruption
Affected: Shepherd Application, Shepherd Pay, SMS (Texting Services), AI Services (TranscribeAI, SummarizeAI, DiagnoseAI), OpenAPI (Clinic Connect and Integrations), Shepherd Support Chat (Intercom)
- Degraded performanceSep 10, 2026 · resolved in 1h 10m
OpenAPI – Intermittent Request Failures
Affected: OpenAPI (Clinic Connect and Integrations)
- Degraded performanceAug 26, 2026 · resolved in 50m
Shepherd Application Degraded Performance
Affected: Shepherd Application, Shepherd Pay, SMS (Texting Services), AI Services (TranscribeAI, SummarizeAI, DiagnoseAI), OpenAPI (Clinic Connect and Integrations)
Source: Shepherd status page · last checked
Our independent monitoring
We check these public Shepherd pages every 5 minutes. An outage is recorded after two consecutive failed checks.
| Page | Last check | Uptime (30d) | Avg response |
|---|---|---|---|
| Web app | Inconclusive | 100% | 342 ms |
| Homepage | Up | 100% | 339 ms |
How Shepherd compares
Shepherd status FAQ
Is Shepherd down right now?
No, Shepherd is up and running. Shepherd's status page currently reports all systems operational, and all 2 of the Shepherd pages we check every five minutes are responding. This page updates automatically when that changes.
How reliable is Shepherd?
Shepherd has a reliability score of 68.6 out of 100, ranking #9 of 11 veterinary practice management systems. Over the last 90 days it had 99.46% effective uptime.
How often does Shepherd have outages?
Shepherd published 5 incidents on its status page in the last 90 days (1 partial or major outage) and 13 in the past 12 months.
How long do Shepherd outages last?
Shepherd resolves incidents in 4h 53m on average. Its longest outage in the past year lasted 22h 26m, on Sep 14, 2026.
Does Shepherd have a status page?
Yes. Shepherd's official status page is status.shepherd.vet. We read it every five minutes and keep its full incident history.