Outage report · Partial outage
ShipEngine outage on Mar 21, 2025
Unstable support chat functionality
SeverityPartial outage
StartedMar 21, 2025, 15:40UTC
ResolvedMar 21, 2025, 22:17UTC
Duration6h 37m
What happened
ShipEngine reported a partial outage starting Mar 21, 2025, 15:40 UTC, affecting Chat Support. It was marked resolved at Mar 21, 2025, 22:17 UTC.
- The incident lasted 6h 37m from first report to resolution.
- ShipEngine had reported no other partial or major outages in the 90 days before it.
- 1 other vendor we track reported a significant incident within 12 hours of it.
Latest update from ShipEngine
This incident has been resolved.
What our independent monitoring saw
Our independent monitoring of ShipEngine started after this incident, so this report is based on ShipEngine's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
ShipEngine's overall reliability
45.2/100
ShipEngine has a reliability score of 45.2/100, with 98.39% effective uptime and 8 incidents over the last 90 days.
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