Signeasy outage on May 24, 2021

What happened

Signeasy reported a major outage starting May 24, 2021, 14:11 UTC, affecting Web Application, API - v1, Microsoft Teams Bot, Email Delivery, API - v2, Android Application, Document conversion, Google Workplace Integration and 2 more. It was marked resolved at May 25, 2021, 02:38 UTC.

• The incident lasted 12h 27m from first report to resolution.
• It was the 3rd longest of 11 significant outages Signeasy reported in the 12 months up to it.
• Signeasy had reported 2 other partial or major outages in the 90 days before it.

Latest update from Signeasy

**What went wrong and when did it happen?** On 24th May 2021 we experienced a full system outage starting from 8:30 AM CT to 9:00 PM CT. During this time you may have not been able to perform any action on the Signeasy WebApp, Mobile Apps \(iOS and Android\), API endpoints, or any of our integrations. The systems were fully restored at 9:00 PM CT. **Why did it happen?** During the course of regular system maintenance, our cloud service provider experienced a database outage. Unforeseen challenges occurred while shifting from the primary to backup databases and led to a longer-than-anticipated outage. How would you have been affected? 1. Transaction data - During a brief period \(approximately 20 minutes; from 8:30 AM to 8:50 AM CT\), there may have been transaction data inconsistencies. Once the full outage was detected, we halted incoming traffic to prevent further data inconsistencies. 2. Document data - The storage infrastructure was unaffected and therefore there sho

Read Signeasy's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Signeasy started after this incident, so this report is based on Signeasy's status page.

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