Outage report · Partial outage
Smartsheet outage on Apr 13, 2026
Failures during Form Submissions
SeverityPartial outage
StartedApr 13, 2026, 16:33UTC
ResolvedApr 13, 2026, 20:46UTC
Duration4h 13m
What happened
Smartsheet reported a partial outage starting Apr 13, 2026, 16:33 UTC, affecting Forms. It was marked resolved at Apr 13, 2026, 20:46 UTC.
- The incident lasted 4h 13m from first report to resolution.
- Smartsheet had reported 5 other partial or major outages in the 90 days before it.
- 4 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Smartsheet
On Monday, April 13, between 7:00 AM and 11:30 AM PST, some users experienced failures when submitting Smartsheet forms. The issue was isolated to CAPTCHA-enabled forms and was caused by a problem with our reCAPTCHA verification endpoint. Error rates declined significantly by mid-morning and the incident was fully resolved by 11:30 AM PST. All form submissions are operating normally.
What our independent monitoring saw
Our independent monitoring of Smartsheet started after this incident, so this report is based on Smartsheet's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Smartsheet's overall reliability
59.5/100
Smartsheet has a reliability score of 59.5/100, with 99.00% effective uptime and 8 incidents over the last 90 days.
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