Smartsheet outage on Mar 24, 2026

What happened

Smartsheet reported a partial outage starting Mar 24, 2026, 15:16 UTC, affecting User and Group Management. It was marked resolved at Mar 24, 2026, 18:30 UTC.

• The incident lasted 3h 13m from first report to resolution.
• Smartsheet had reported 4 other partial or major outages in the 90 days before it.
• 1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from Smartsheet

On March 24, 2026, at approximately 07:55 UTC, the Admin Center Client experienced an issue where users were unable to view user groups in the Group Management view and users in the User Management page in certain cases — instead seeing an infinite loading screen. The issue was caused by a recent update to a shared part of the Admin Center interface that controls how loading indicators are shown during searching. In the Group Management area and UserView, this change accidentally made the page think it was always still loading, so users saw a never-ending loading screen and couldn't view groups \(and in some cases users\). The problem was fixed by rolling back that change, which finalized at 09:06 UTC. To prevent recurrence, we are conducting a post-incident review focused on improving monitoring and alerting for failed page renders in key Admin Center views, adding automated synthetic tests, and documenting recovery runbooks to reduce future resolution time.

Read Smartsheet's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Smartsheet started after this incident, so this report is based on Smartsheet's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Major outageRailwayMar 24, 2026, 23:50 UTC

  Request timeouts and Service Unavailable responses on Edge Network

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