Outage report · Partial outage
Smartsheet outage on Dec 4, 2025
Document Generation Request Delays
SeverityPartial outage
StartedDec 4, 2025, 18:55UTC
ResolvedDec 4, 2025, 21:26UTC
Duration2h 31m
What happened
Smartsheet reported a partial outage starting Dec 4, 2025, 18:55 UTC, affecting Document Builder. It was marked resolved at Dec 4, 2025, 21:26 UTC.
- The incident lasted 2h 31m from first report to resolution.
- Smartsheet had reported 2 other partial or major outages in the 90 days before it.
- 5 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Smartsheet
On Thursday, December 4th 2025 at 8:08am, users experienced delays in Document Generation requests to download generated documents or attach them to rows. The issue occurred due to increased load on the back end service following a recent code change and was resolved by 11:30am Pacific Time.
What our independent monitoring saw
Our independent monitoring of Smartsheet started after this incident, so this report is based on Smartsheet's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Smartsheet's overall reliability
59.5/100
Smartsheet has a reliability score of 59.5/100, with 99.00% effective uptime and 8 incidents over the last 90 days.
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