Outage report · Partial outage
Smartsheet outage on May 27, 2025
Intermittent Smartsheet Access
SeverityPartial outage
StartedMay 27, 2025, 18:03UTC
ResolvedMay 27, 2025, 20:42UTC
Duration2h 39m
What happened
Smartsheet reported a partial outage starting May 27, 2025, 18:03 UTC, affecting Smartsheet Login, Sheets. It was marked resolved at May 27, 2025, 20:42 UTC.
- The incident lasted 2h 39m from first report to resolution.
- Smartsheet had reported 1 other partial or major outage in the 90 days before it.
- 2 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Smartsheet
On May 27, 2025, at 9:50 AM PDT, some users experienced issues loading sheets or logging into Smartsheet. An issue with a temporary database table was identified and quickly addressed, restoring affected services by approximately 11:10 AM PDT.
What our independent monitoring saw
Our independent monitoring of Smartsheet started after this incident, so this report is based on Smartsheet's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Smartsheet's overall reliability
59.5/100
Smartsheet has a reliability score of 59.5/100, with 99.00% effective uptime and 8 incidents over the last 90 days.
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