Outage report · Partial outage

Stan outage on Nov 28, 2024

We've identified the root cause of the email outage through AWS. Product deliveries are fully active, however email flows remain delayed. We appreciate your patience!

SeverityPartial outage
StartedNov 28, 2024, 02:39UTC
ResolvedNov 29, 2024, 01:16UTC
Duration22h 37m

What happened

Stan reported a partial outage starting Nov 28, 2024, 02:39 UTC, affecting Admin (Web), Community (Web), Stan Stores. It was marked resolved at Nov 29, 2024, 01:16 UTC.

  • The incident lasted 22h 37m from first report to resolution.
  • It was the longest significant outage Stan reported in the 12 months up to it.
  • Stan had reported no other partial or major outages in the 90 days before it.

Latest update from Stan

Email Flows and Broadcasts have officially been fully restored! Emails that were affected by the delay will be sent out ASAP. We appreciate your patience while we resolved this issue!

Read Stan's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Stan started after this incident, so this report is based on Stan's status page.

Stan's overall reliability

100.0/100

Stan has a reliability score of 100.0/100, with 100% effective uptime and 0 incidents over the last 90 days.

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