Outage report · Partial outage

Stayntouch outage on Dec 7, 2019

Performance degradation and intermittent access issue

SeverityPartial outage
StartedDec 7, 2019, 23:46UTC
ResolvedDec 11, 2019, 19:54UTC
Duration3d 20h

What happened

Stayntouch reported a partial outage starting Dec 7, 2019, 23:46 UTC, affecting Stayntouch PMS, Stayntouch Guest Mobility, Stayntouch Guest Kiosk, Reports, Interfaces. It was marked resolved at Dec 11, 2019, 19:54 UTC.

  • The incident lasted 3d 20h from first report to resolution.
  • It was the longest significant outage Stayntouch reported in the 12 months up to it.
  • Stayntouch had reported no other partial or major outages in the 90 days before it.

Latest update from Stayntouch

This incident has been resolved.

Read Stayntouch's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Stayntouch started after this incident, so this report is based on Stayntouch's status page.

Stayntouch's overall reliability

100.0/100

Stayntouch has a reliability score of 100.0/100, with 100% effective uptime and 0 incidents over the last 90 days.

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