Outage report · Partial outage

Stayntouch outage on Jul 20, 2018

Identified timeouts with external interfaces- resolved

SeverityPartial outage
StartedJul 20, 2018, 02:00UTC
ResolvedJul 20, 2018, 11:30UTC
Duration9h 30m

What happened

Stayntouch reported a partial outage starting Jul 20, 2018, 02:00 UTC, affecting Interfaces. It was marked resolved at Jul 20, 2018, 11:30 UTC.

  • The incident lasted 9h 30m from first report to resolution.
  • It was the 3rd longest of 7 significant outages Stayntouch reported in the 12 months up to it.
  • Stayntouch had reported no other partial or major outages in the 90 days before it.

Latest update from Stayntouch

At 7:30 a.m Eastern Daylight Time, we deployed a code fix in response to the issue. Please know our development team is continuing to monitor the system closely to ensure a successful deployment. We recommend performing an interface sync in Rover for the next 30 days and monitor your hot days. The rest of the inventory will catch up over the course of normal updates. Thank you for your patience, and we sincerely apologize for this inconvenience.

Read Stayntouch's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Stayntouch started after this incident, so this report is based on Stayntouch's status page.

Stayntouch's overall reliability

100.0/100

Stayntouch has a reliability score of 100.0/100, with 100% effective uptime and 0 incidents over the last 90 days.

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