TableCheck outage on Oct 23, 2021

What happened

TableCheck reported a major outage starting Oct 23, 2021, 01:43 UTC, affecting TableCheck for Diners, TableCheck for Restaurants. It was marked resolved at Oct 23, 2021, 02:43 UTC.

• The incident lasted 1h from first report to resolution.
• It was the 3rd longest of 4 significant outages TableCheck reported in the 12 months up to it.
• TableCheck had reported 1 other partial or major outage in the 90 days before it.

Latest update from TableCheck

Date & Time of Occurrence: 23rd October 2021, 10:02am JST Date & Time of Recovery: 23rd October 2021, 12:12pm JST **【Issue Summary】** ● TableCheck Online booking Page Delays and/or failure to carry out the following actions were experienced: - TableCheck Portal venue search - Confirmation of reservations - Confirmation of payments ● TableCheck Manager Some users were unable to log into the system or were logged out involuntarily. **【Issue Timeline】** Friday, 22nd October Server capcities were increased in anticipation of several events, where user access on TableCheck Online booking page was expected to increase. Saturday, 23rd October 09\.55am JST: A larger than expected spike in access is detected, and internal confirmation on the situation is relayed. 10\.05am JST: Simultaneous reservations in large numbers are made due to the events. The increased number of reservations caused TableCheck portal venue searches, reservation and payment confirmations to be affe

Read TableCheck's official incident report ↗

What our independent monitoring saw

Our independent monitoring of TableCheck started after this incident, so this report is based on TableCheck's status page.

TableCheck's overall reliability

Full TableCheck reliability report and live status → · Most reliable TableCheck alternatives →