TableCheck outage on Oct 27, 2020

What happened

TableCheck reported a partial outage starting Oct 27, 2020, 11:45 UTC, affecting TableCheck OTA Mail Services. It was marked resolved at Oct 30, 2020, 14:00 UTC.

• The incident lasted 3d 2h from first report to resolution.
• It was the longest significant outage TableCheck reported in the 12 months up to it.
• TableCheck had reported 5 other partial or major outages in the 90 days before it.

Latest update from TableCheck

\(日本語は下記にございます\) Date of Occurrence: 2020-10-27 20:50 JST Date of Resolution: 2020-10-27 21:55 JST Recovery Completion: 2020-10-30 23:00 JST 【Contents】 Due to a system failure during the above time, the following issues occurred in some functionalities. • Email Import from 3rd party booking websites : 766 emails out of the 6,300 emails from the booking websites failed to be retrieved between 20:50 JST and 21:55 JST on October 27. As a countermeasure for this, the failed emails were reprocessed at 14:30 JST on October 28, which caused another problem. As a result, multiple reservations were created on the TableCheck Manager system, and at 22:00 JST, the unnecessary duplicates were deleted. In addition, it was discovered on October 30 that there were 199 e-mails that had failed to be resent, and this problem was resolved at 23:00 JST on October 30. • Credit Card Integration: There were 7 cases of guests who attempted to make a reservation with their credi

Read TableCheck's official incident report ↗

What our independent monitoring saw

Our independent monitoring of TableCheck started after this incident, so this report is based on TableCheck's status page.

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