Outage report · Partial outage

Thinkific outage on Apr 20, 2024

Latencies in many areas of Thinkific

SeverityPartial outage
StartedApr 20, 2024, 13:23UTC
ResolvedApr 20, 2024, 20:09UTC
Duration6h 46m

What happened

Thinkific reported a partial outage starting Apr 20, 2024, 13:23 UTC, affecting Thinkific Application. It was marked resolved at Apr 20, 2024, 20:09 UTC.

  • The incident lasted 6h 46m from first report to resolution.
  • It was the longest significant outage Thinkific reported in the 12 months up to it.
  • Thinkific had reported 1 other partial or major outage in the 90 days before it.

Latest update from Thinkific

This incident has been resolved! Some issues that users would have experienced include: - Seeing an error after a payment was processed and delay in seeing the user created and enrolled in the appropriate product - Delays in Zap triggering due to the event not processing - Bulk enrollments failing to process promptly - Delays in creating a new user - Delays in seeing a new order in the order report - Delays in video processing - Delays in receiving an email notification as a site admin or student and overall latencies. All systems are fully operational! We appreciate your patience during this incident and apologies for any inconvenience this might have caused.

Read Thinkific's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Thinkific started after this incident, so this report is based on Thinkific's status page.

Thinkific's overall reliability

89.1/100

Thinkific has a reliability score of 89.1/100, with 99.94% effective uptime and 5 incidents over the last 90 days.

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