Outage report · Partial outage

Tresorit outage on May 20, 2021

Partial outage due to DNS errors

SeverityPartial outage
StartedMay 20, 2021, 16:18UTC
ResolvedMay 20, 2021, 19:17UTC
Duration3h

What happened

Tresorit reported a partial outage starting May 20, 2021, 16:18 UTC, affecting Desktop applications, Mobile applications, Web client, Link-based sharing, Website & payments. It was marked resolved at May 20, 2021, 19:17 UTC.

  • The incident lasted 3h from first report to resolution.
  • It was the 3rd longest of 8 significant outages Tresorit reported in the 12 months up to it.
  • Tresorit had reported 1 other partial or major outage in the 90 days before it.

Latest update from Tresorit

Our DNS issues are resolved, we can confirm that the service is working globally. Although we will continue to monitor the performance we consider this issue resolved.

Read Tresorit's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Tresorit started after this incident, so this report is based on Tresorit's status page.

Tresorit's overall reliability

100.0/100

Tresorit has a reliability score of 100.0/100, with 100% effective uptime and 0 incidents over the last 90 days.

Visit Tresorit ↗

Full Tresorit reliability report and live status → · Most reliable Tresorit alternatives →