Whereby outage on Nov 27, 2024

What happened

Whereby reported a major outage starting Nov 27, 2024, 10:59 UTC. It was marked resolved at Nov 28, 2024, 09:07 UTC.

• The incident lasted 22h 8m from first report to resolution.
• It was the longest significant outage Whereby reported in the 12 months up to it.
• Whereby had reported 1 other partial or major outage in the 90 days before it.
• 1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from Whereby

Type: Incident Duration: 22 hours and 8 minutes Affected Components: whereby.com Nov 28, 09:07:19 GMT+0 - Resolved - This incident has been resolved and access to [whereby.com](http://whereby.com) in ap-south region is fully restored. Nov 28, 09:02:53 GMT+0 - Monitoring - We rolled back a recent update and are currently monitoring the result. The ap-south region is reporting that [whereby.com](http://whereby.com) is now available. Nov 27, 10:59:00 GMT+0 - Identified - We are receiving alerts that [whereby.com](http://whereby.com) is currently unavailable in the ap-south region (alerts are from Japan, South Korea, South Africa, India, Australia). Services remain unaffected (room, embedded and meeting dashboards). We are rolling back some recent configuration changes to restore availability in this region.

Read Whereby's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Whereby started after this incident, so this report is based on Whereby's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageOmnisendNov 26, 2024, 23:09 UTC

  Issues with the segments using time-based filters

Whereby's overall reliability

Full Whereby reliability report and live status → · Most reliable Whereby alternatives →