Business Phone Systems · reliability comparison
8x8 vs CloudTalk: which is more reliable? (2026)
8x8 and CloudTalk are effectively tied on reliability (90.0 vs 89.6). Over the last 90 days 8x8 reported 0 incidents and CloudTalk reported 2, with effective uptime of 100% and 99.91% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | 8x8 | CloudTalk |
|---|---|---|
| Reliability score | 90.0 | 89.6 |
| Rank (business phone systems) | — | #3 |
| Uptime (90 days) | 100% | 99.91% |
| Incidents (90 days) | 0 | 2 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | — | 3h 33m |
| Outages we detected | 0 | 0 |
| Transparency score | 50/100 | 100/100 |
Where 8x8 and CloudTalk differ
- 8x8 reported no incidents in the last 90 days, while CloudTalk reported 2.
- CloudTalk had 1 partial or major outage, compared with 0 for 8x8.
90-day uptime
8x8
CloudTalk
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent 8x8 incidents
No incidents reported by 8x8 in the last 90 days.
Recent CloudTalk incidents
- Partial outageOct 13, 2026 · resolved in 3h 33m
Something is not working correctlyofficial update ↗
Affected: VoiceAgents
- MaintenanceAug 28, 2026 · ongoing
Scheduled database upgrade of contacts
Affected: CloudTalk Dialer, CloudTalk Dashboard, Integrations, Mobile Application, Desktop Application, Analytics +1 more
- InformationalAug 17, 2026 · resolved in 1h 21m
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- GoTo Connect · #4 · 99.87% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime