Business Phone Systems · reliability comparison
8x8 vs GoTo Connect: which is more reliable? (2026)
8x8 is more reliable than GoTo Connect, scoring 90.0 vs 87.9 out of 100. Over the last 90 days 8x8 reported 0 incidents and GoTo Connect reported 3, with effective uptime of 100% and 99.87% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | 8x8 | GoTo Connect |
|---|---|---|
| Reliability score | 90.0 | 87.9 |
| Rank (business phone systems) | — | #4 |
| Uptime (90 days) | 100% | 99.87% |
| Incidents (90 days) | 0 | 3 |
| Partial / major outages | 0 | 3 |
| Avg time to resolve | — | 1h 46m |
| Outages we detected | 0 | 0 |
| Transparency score | 50/100 | 100/100 |
Where 8x8 and GoTo Connect differ
- 8x8 reported no incidents in the last 90 days, while GoTo Connect reported 3.
- GoTo Connect had 3 partial or major outages, compared with 0 for 8x8.
90-day uptime
8x8
GoTo Connect
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent 8x8 incidents
No incidents reported by 8x8 in the last 90 days.
Recent GoTo Connect incidents
- Partial outageOct 22, 2026 · resolved in 54m
GoTo Connect - Inbound calls failing for customers in Brazil
Affected: PSTN Calls - Inbound
- Partial outageSep 23, 2026 · resolved in 3h 32m
GoTo Connect - Issue with incoming callsofficial update ↗
Affected: PSTN Calls - Inbound
- Partial outageSep 8, 2026 · resolved in 52m
Affected: Contact Center, GoTo Meeting, Rescue, Customer Engagement, VoIP Calls - GoTo Connect Web, GoTo Webinar +14 more
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime