Web & Product Analytics · reliability comparison
Amplitude vs Hotjar: which is more reliable? (2026)
Hotjar is more reliable than Amplitude, scoring 99.2 vs 67.4 out of 100. Over the last 90 days Amplitude reported 24 incidents and Hotjar reported 2, with effective uptime of 99.57% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Amplitude | Hotjar |
|---|---|---|
| Reliability score | 67.4 | 99.2 |
| Rank (analytics tools) | #8 | #1 |
| Uptime (90 days) | 99.57% | 100% |
| Incidents (90 days) | 24 | 2 |
| Partial / major outages | 2 | 0 |
| Avg time to resolve | 2h 47m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Amplitude and Hotjar differ
- Amplitude reported 12× as many incidents as Hotjar over the last 90 days (24 vs 2).
- Amplitude had 2 partial or major outages, compared with 0 for Hotjar.
- Amplitude's longest outage on record lasted 6h 5m (Sep 23, 2026); Hotjar's lasted 2d 11h (Nov 14, 2025).
90-day uptime
Amplitude
Hotjar
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Amplitude incidents
- Degraded performanceOct 26, 2026 · resolved in 1h 15m
Affected: Data Processing
- InformationalOct 24, 2026 · resolved in 23m
Delayed/Blocked Event Delivery to Amazon Kinesis Destination
Affected: Data Processing, Event Streaming
- InformationalOct 22, 2026 · resolved in 4h 38m
- InformationalOct 22, 2026 · resolved in <1m
Affected: Web Reporting
- InformationalOct 22, 2026 · resolved in <1m
Notice: Amplitude not impacted by recent PHP vulnerabilities
- Degraded performanceOct 20, 2026 · resolved in 8m
Export API returns 500 errors across multiple organizations
Affected: Data Export
Recent Hotjar incidents
- InformationalSep 4, 2026 · resolved in 3h 41m
- InformationalAug 13, 2026 · resolved in <1m
Other analytics tools to consider
- Lucky Orange · #2 · 99.98% uptime
- Google Analytics · #3 · 99.89% uptime
- Mixpanel · #4 · 99.84% uptime
- Pendo · #5 · 99.75% uptime
See the full most reliable web & product analytics tools ranking →