Hotel Property Management Systems · reliability comparison
Apaleo vs Guestline: which is more reliable? (2026)
Apaleo is more reliable than Guestline, scoring 75.7 vs 45.0 out of 100. Over the last 90 days Apaleo reported 4 incidents and Guestline reported 14, with effective uptime of 99.58% and 98.42% respectively. Apaleo resolves incidents faster on average (2h 55m).
Data updated Nov 1, 2026 · How we score
| Metric | Apaleo | Guestline |
|---|---|---|
| Reliability score | 75.7 | 45.0 |
| Rank (hotel PMS platforms) | #4 | #6 |
| Uptime (90 days) | 99.58% | 98.42% |
| Incidents (90 days) | 4 | 14 |
| Partial / major outages | 1 | 2 |
| Avg time to resolve | 2h 55m | 15h 25m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Apaleo and Guestline differ
- Guestline reported 3.5× as many incidents as Apaleo over the last 90 days (14 vs 4).
- Guestline had 2 partial or major outages, compared with 1 for Apaleo.
- Apaleo fixes problems faster: 2h 55m on average, against 15h 25m for Guestline (5.3× quicker).
- Apaleo's longest outage on record lasted 4h 30m (Nov 18, 2025); Guestline's lasted 3h 24m (Sep 18, 2026).
90-day uptime
Apaleo
Guestline
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Apaleo incidents
- Degraded performanceOct 31, 2026 · ongoing
Some API request to distribution.apaleo.com are failing
Affected: API
- Partial outageSep 29, 2026 · resolved in 1h 36m
Apaleo experiencing performance degradation
Affected: API, Webhooks, Payment, Apps, Fiscalization, Identity +1 more
- MaintenanceSep 15, 2026 · resolved in 1h 32m
DB infrastructure upgrade still in progress
Affected: API, Webhooks, Payment, Apps, Fiscalization, Identity +1 more
- Degraded performanceAug 27, 2026 · resolved in 4h 15m
We are currently investigating an issue affecting our platform.
Affected: API, Webhooks, Payment, Apps, UI
- InformationalAug 11, 2026 · resolved in <1m
Recent Guestline incidents
- Degraded performanceNov 1, 2026 · ongoing
Guestline Extended Channels: Card Details Not Present on Bookings
Affected: Guestline Distribution (Roomlynx)
- MaintenanceOct 29, 2026 · resolved in 1h
CRS Patch
- MaintenanceOct 29, 2026 · resolved in 30m
Infrastructure Security Update
- Degraded performanceOct 28, 2026 · resolved in 1d 9h
Guestline – Extended Channels – fully operational
Affected: Guestline Distribution (Roomlynx)
- MaintenanceOct 28, 2026 · resolved in 45m
EU - Scheduled Release Maintenance NO Downtime Required: Paytronix on 2026-10-28
- Degraded performanceOct 27, 2026 · resolved in 14h 20m
Affected: Access EPoS
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.96% uptime
- RMS Cloud · #2 · 99.87% uptime
- protel (Planet) · #3 · 99.83% uptime
- Sirvoy · #5 · 99.32% uptime
See the full most reliable hotel property management systems ranking →