Hotel Property Management Systems · reliability comparison
Apaleo vs ThinkReservations: which is more reliable? (2026)
Apaleo and ThinkReservations are effectively tied on reliability (79.4 vs 80.0). Over the last 90 days Apaleo reported 4 incidents and ThinkReservations reported 0, with effective uptime of 99.67% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Apaleo | ThinkReservations |
|---|---|---|
| Reliability score | 79.4 | 80.0 |
| Rank (hotel PMS platforms) | #3 | — |
| Uptime (90 days) | 99.67% | 100% |
| Incidents (90 days) | 4 | 0 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 2h 55m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 0/100 |
Where Apaleo and ThinkReservations differ
- ThinkReservations reported no incidents in the last 90 days, while Apaleo reported 4.
- Apaleo had 1 partial or major outage, compared with 0 for ThinkReservations.
90-day uptime
Apaleo
ThinkReservations
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Apaleo incidents
- Degraded performanceOct 31, 2026 · ongoing
Some API request to distribution.apaleo.com are failing
Affected: API
- Partial outageSep 29, 2026 · resolved in 1h 36m
Apaleo experiencing performance degradation
Affected: API, Webhooks, Payment, Apps, Fiscalization, Identity +1 more
- MaintenanceSep 15, 2026 · resolved in 1h 32m
DB infrastructure upgrade still in progress
Affected: API, Webhooks, Payment, Apps, Fiscalization, Identity +1 more
- Degraded performanceAug 27, 2026 · resolved in 4h 15m
We are currently investigating an issue affecting our platform.
Affected: API, Webhooks, Payment, Apps, UI
- InformationalAug 11, 2026 · resolved in <1m
Recent ThinkReservations incidents
No incidents reported by ThinkReservations in the last 90 days.
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.99% uptime
- RMS Cloud · #2 · 99.87% uptime
- protel (Planet) · #4 · 99.48% uptime
- Sirvoy · #5 · 99.32% uptime
See the full most reliable hotel property management systems ranking →