Field Service Management · reliability comparison
BigChange vs BuildOps: which is more reliable? (2026)
BuildOps is more reliable than BigChange, scoring 73.4 vs 62.4 out of 100. Over the last 90 days BigChange reported 3 incidents and BuildOps reported 5, with effective uptime of 99.38% and 99.68% respectively. BuildOps resolves incidents faster on average (6h 36m).
Data updated Nov 1, 2026 · How we score
| Metric | BigChange | BuildOps |
|---|---|---|
| Reliability score | 62.4 | 73.4 |
| Rank (field service management apps) | #15 | #14 |
| Uptime (90 days) | 99.38% | 99.68% |
| Incidents (90 days) | 3 | 5 |
| Partial / major outages | 1 | 3 |
| Avg time to resolve | 13h 22m | 6h 36m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BigChange and BuildOps differ
- BuildOps reported 67% more incidents than BigChange over the last 90 days (5 vs 3).
- BuildOps had 3 partial or major outages, compared with 1 for BigChange.
- BuildOps fixes problems faster: 6h 36m on average, against 13h 22m for BigChange (2.0× quicker).
- BigChange's longest outage on record lasted 1d 4h (Jun 29, 2026); BuildOps's lasted 21h 26m (May 5, 2026).
90-day uptime
BigChange
BuildOps
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BigChange incidents
- Major outageOct 2, 2026 · resolved in 8h 31m
Degraded Performance – Scheduling & Job Visibility Issuesofficial update ↗
- Degraded performanceSep 28, 2026 · resolved in 1h 27m
Degraded Performance: System Latency and Job Scheduling Issues
- Degraded performanceSep 8, 2026 · resolved in 1d 6h
Degraded Performance: System Latency and Job Scheduling Issues
Recent BuildOps incidents
- Partial outageSep 30, 2026 · resolved in 2h 50m
Vista and Spectrum Integration Issueofficial update ↗
Affected: Spectrum & Vista Integration
- Partial outageSep 21, 2026 · resolved in 17m
QuickBooks Desktop Error and Sync Failure
Affected: Quickbooks Integration
- Partial outageSep 15, 2026 · resolved in 2h
Wep Application Performance Degradationofficial update ↗
Affected: Asset Management, CRM, Dispatch Board, Service and Maintenance, Project Management, Reporting and Dashboards +3 more
- Degraded performanceAug 13, 2026 · resolved in 6h 15m
Wep Application - Degraded Performance
Affected: CRM, Dispatch Board, Service and Maintenance, Project Management, Reporting and Dashboards, Inventory & Purchasing +1 more
- Degraded performanceAug 4, 2026 · resolved in 21h 37m
Degraded Performance Impacting Search Functionality
Affected: Asset Management, CRM, Dispatch Board, Service and Maintenance, Project Management, Reporting and Dashboards +3 more
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →