Outage report · Major outage

BigChange outage on Oct 2, 2026

Degraded Performance – Scheduling & Job Visibility Issues

SeverityMajor outage

StartedOct 2, 2026, 07:30UTC

ResolvedOct 2, 2026, 16:01UTC

Duration8h 31m

What happened

BigChange reported a major outage starting Oct 2, 2026, 07:30 UTC. It was marked resolved at Oct 2, 2026, 16:01 UTC.

The incident lasted 8h 31m from first report to resolution.
It was the 3rd longest of 5 significant outages BigChange reported in the 12 months up to it.
BigChange had reported no other partial or major outages in the 90 days before it.
9 other vendors we track reported a significant incident within 12 hours of it.

Latest update from BigChange

Type: Incident Duration: 8 hours and 31 minutes Affected Components: Background Services Oct 2, 16:01:02 GMT+0 - Resolved - We implemented a fix and are currently monitoring the result. Oct 2, 11:06:09 GMT+0 - Monitoring - We've resolved the system latency issue, and performance should now be back to normal. One known side effect remains: the "pebble" counters that display entity counts next to the navigation tabs may not update automatically until the underlying root cause is fully fixed — the figures shown may be out of date, though this doesn't affect the data itself. We're continuing work on a permanent fix and will update you once it's fully resolved. Oct 2, 07:30:25 GMT+0 - Investigating - We're currently investigating widespread latency affecting the platform, including JobWatch and the unscheduled jobs view not loading for some customers. Our engineering team identified elevated database timeouts and a backlog of system messages beginning around 07:08 BST and is actively workin

Read BigChange's official incident report ↗