Field Service Management · reliability comparison
BigChange vs Housecall Pro: which is more reliable? (2026)
Housecall Pro is more reliable than BigChange, scoring 91.4 vs 62.4 out of 100. Over the last 90 days BigChange reported 3 incidents and Housecall Pro reported 2, with effective uptime of 99.38% and 99.93% respectively. Housecall Pro resolves incidents faster on average (2h 17m).
Data updated Nov 1, 2026 · How we score
| Metric | BigChange | Housecall Pro |
|---|---|---|
| Reliability score | 62.4 | 91.4 |
| Rank (field service management apps) | #13 | #7 |
| Uptime (90 days) | 99.38% | 99.93% |
| Incidents (90 days) | 3 | 2 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 13h 22m | 2h 17m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BigChange and Housecall Pro differ
- BigChange reported 50% more incidents than Housecall Pro over the last 90 days (3 vs 2).
- Housecall Pro fixes problems faster: 2h 17m on average, against 13h 22m for BigChange (5.8× quicker).
- BigChange's longest outage on record lasted 1d 4h (Jun 29, 2026); Housecall Pro's lasted 7h 22m (Jul 2, 2026).
90-day uptime
BigChange
Housecall Pro
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BigChange incidents
- Major outageOct 2, 2026 · resolved in 8h 31m
Degraded Performance – Scheduling & Job Visibility Issuesofficial update ↗
- Degraded performanceSep 28, 2026 · resolved in 1h 27m
Degraded Performance: System Latency and Job Scheduling Issues
- Degraded performanceSep 8, 2026 · resolved in 1d 6h
Degraded Performance: System Latency and Job Scheduling Issues
Recent Housecall Pro incidents
- Major outageSep 3, 2026 · resolved in 57m
Service Instabilityofficial update ↗
Affected: Pro web, Text notifications, Email notifications, iOS Mobile App, Android mobile app
- Degraded performanceAug 11, 2026 · resolved in 3h 37m
Delayed job payment status for cash/check/other invoice payments (up to 1 hour)
Affected: Payment processing - Stripe
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →