Field Service Management · reliability comparison
BigChange vs Service Fusion: which is more reliable? (2026)
Service Fusion is more reliable than BigChange, scoring 90.4 vs 62.4 out of 100. Over the last 90 days BigChange reported 3 incidents and Service Fusion reported 2, with effective uptime of 99.38% and 99.94% respectively. Service Fusion resolves incidents faster on average (4h 3m).
Data updated Nov 1, 2026 · How we score
| Metric | BigChange | Service Fusion |
|---|---|---|
| Reliability score | 62.4 | 90.4 |
| Rank (field service management apps) | #15 | #9 |
| Uptime (90 days) | 99.38% | 99.94% |
| Incidents (90 days) | 3 | 2 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 13h 22m | 4h 3m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BigChange and Service Fusion differ
- BigChange reported 50% more incidents than Service Fusion over the last 90 days (3 vs 2).
- BigChange had 1 partial or major outage, compared with 0 for Service Fusion.
- Service Fusion fixes problems faster: 4h 3m on average, against 13h 22m for BigChange (3.3× quicker).
- BigChange's longest outage on record lasted 1d 4h (Jun 29, 2026); Service Fusion's lasted 16m (Jan 8, 2026).
90-day uptime
BigChange
Service Fusion
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BigChange incidents
- Major outageOct 2, 2026 · resolved in 8h 31m
Degraded Performance – Scheduling & Job Visibility Issuesofficial update ↗
- Degraded performanceSep 28, 2026 · resolved in 1h 27m
Degraded Performance: System Latency and Job Scheduling Issues
- Degraded performanceSep 8, 2026 · resolved in 1d 6h
Degraded Performance: System Latency and Job Scheduling Issues
Recent Service Fusion incidents
- Degraded performanceOct 28, 2026 · resolved in 4h 6m
Intermittent Log-In Issues for Some Users
Affected: Admin System - admin.servicefusion.com, Worker App
- Degraded performanceSep 28, 2026 · resolved in 3h 59m
Errors When Attempting to Save Estimates and Jobs
Affected: Admin System - admin.servicefusion.com, Worker App, Customer Web Portal & Customer Apps
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →