Field Service Management · reliability comparison
BigChange vs Simpro: which is more reliable? (2026)
Simpro is more reliable than BigChange, scoring 91.0 vs 62.4 out of 100. Over the last 90 days BigChange reported 3 incidents and Simpro reported 5, with effective uptime of 99.38% and 99.94% respectively. Simpro resolves incidents faster on average (1h 41m).
Data updated Nov 1, 2026 · How we score
| Metric | BigChange | Simpro |
|---|---|---|
| Reliability score | 62.4 | 91.0 |
| Rank (field service management apps) | #15 | #8 |
| Uptime (90 days) | 99.38% | 99.94% |
| Incidents (90 days) | 3 | 5 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 13h 22m | 1h 41m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BigChange and Simpro differ
- Simpro reported 67% more incidents than BigChange over the last 90 days (5 vs 3).
- Simpro fixes problems faster: 1h 41m on average, against 13h 22m for BigChange (7.9× quicker).
- BigChange's longest outage on record lasted 1d 4h (Jun 29, 2026); Simpro's lasted 5h 8m (Mar 29, 2026).
90-day uptime
BigChange
Simpro
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BigChange incidents
- Major outageOct 2, 2026 · resolved in 8h 31m
Degraded Performance – Scheduling & Job Visibility Issuesofficial update ↗
- Degraded performanceSep 28, 2026 · resolved in 1h 27m
Degraded Performance: System Latency and Job Scheduling Issues
- Degraded performanceSep 8, 2026 · resolved in 1d 6h
Degraded Performance: System Latency and Job Scheduling Issues
Recent Simpro incidents
- Partial outageOct 20, 2026 · resolved in 41m
Affected: Datafeed Portal
- Degraded performanceSep 30, 2026 · resolved in 25m
Affected: Europe
- InformationalSep 1, 2026 · resolved in <1m
Affected: Asia-Pacific
- Degraded performanceAug 20, 2026 · resolved in 5h 20m
Affected: Asia-Pacific
- Degraded performanceAug 10, 2026 · resolved in 18m
Affected: Asia-Pacific
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →