Field Service Management · reliability comparison
BigChange vs Successware: which is more reliable? (2026)
Successware is more reliable than BigChange, scoring 100.0 vs 62.4 out of 100. Over the last 90 days BigChange reported 3 incidents and Successware reported 0, with effective uptime of 99.38% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | BigChange | Successware |
|---|---|---|
| Reliability score | 62.4 | 100.0 |
| Rank (field service management apps) | #15 | #3 |
| Uptime (90 days) | 99.38% | 100% |
| Incidents (90 days) | 3 | 0 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 13h 22m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BigChange and Successware differ
- Successware reported no incidents in the last 90 days, while BigChange reported 3.
- BigChange had 1 partial or major outage, compared with 0 for Successware.
- BigChange's longest outage on record lasted 1d 4h (Jun 29, 2026); Successware's lasted 19h 48m (Jun 25, 2026).
90-day uptime
BigChange
Successware
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BigChange incidents
- Major outageOct 2, 2026 · resolved in 8h 31m
Degraded Performance – Scheduling & Job Visibility Issuesofficial update ↗
- Degraded performanceSep 28, 2026 · resolved in 1h 27m
Degraded Performance: System Latency and Job Scheduling Issues
- Degraded performanceSep 8, 2026 · resolved in 1d 6h
Degraded Performance: System Latency and Job Scheduling Issues
Recent Successware incidents
No incidents reported by Successware in the last 90 days.
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Tradify · #4 · 100% uptime
- Zuper · #5 · 99.99% uptime
See the full most reliable field service management software ranking →