Field Service Management · reliability comparison
BigChange vs Zuper: which is more reliable? (2026)
Zuper is more reliable than BigChange, scoring 96.6 vs 62.4 out of 100. Over the last 90 days BigChange reported 3 incidents and Zuper reported 3, with effective uptime of 99.38% and 99.99% respectively. Zuper resolves incidents faster on average (8m).
Data updated Nov 1, 2026 · How we score
| Metric | BigChange | Zuper |
|---|---|---|
| Reliability score | 62.4 | 96.6 |
| Rank (field service management apps) | #15 | #5 |
| Uptime (90 days) | 99.38% | 99.99% |
| Incidents (90 days) | 3 | 3 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 13h 22m | 8m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BigChange and Zuper differ
- Zuper fixes problems faster: 8m on average, against 13h 22m for BigChange (100.2× quicker).
90-day uptime
BigChange
Zuper
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BigChange incidents
- Major outageOct 2, 2026 · resolved in 8h 31m
Degraded Performance – Scheduling & Job Visibility Issuesofficial update ↗
- Degraded performanceSep 28, 2026 · resolved in 1h 27m
Degraded Performance: System Latency and Job Scheduling Issues
- Degraded performanceSep 8, 2026 · resolved in 1d 6h
Degraded Performance: System Latency and Job Scheduling Issues
Recent Zuper incidents
- Partial outageSep 16, 2026 · resolved in <1m
Workflow Builder API errors in us-east-1
Affected: US East
- Degraded performanceAug 25, 2026 · resolved in 14m
API performance degradation in us-east-1
Affected: Webapp, US East
- Degraded performanceAug 13, 2026 · resolved in 10m
API performance degradation in ap-south-1
Affected: Webapp, AP South
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →