E-commerce Platforms · reliability comparison
BigCommerce vs Ecwid: which is more reliable? (2026)
Ecwid is more reliable than BigCommerce, scoring 93.1 vs 53.0 out of 100. Over the last 90 days BigCommerce reported 36 incidents and Ecwid reported 2, with effective uptime of 98.88% and 99.93% respectively. Ecwid resolves incidents faster on average (1h 6m).
Data updated Nov 1, 2026 · How we score
| Metric | BigCommerce | Ecwid |
|---|---|---|
| Reliability score | 53.0 | 93.1 |
| Rank (e-commerce platforms) | #7 | #4 |
| Uptime (90 days) | 98.88% | 99.93% |
| Incidents (90 days) | 36 | 2 |
| Partial / major outages | 7 | 1 |
| Avg time to resolve | 3h 11m | 1h 6m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BigCommerce and Ecwid differ
- BigCommerce reported 18× as many incidents as Ecwid over the last 90 days (36 vs 2).
- BigCommerce had 7 partial or major outages, compared with 1 for Ecwid.
- Ecwid fixes problems faster: 1h 6m on average, against 3h 11m for BigCommerce (2.9× quicker).
- BigCommerce's longest outage on record lasted 9h 54m (Jul 16, 2026); Ecwid's lasted 11h 59m (May 14, 2026).
90-day uptime
BigCommerce
Ecwid
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BigCommerce incidents
- Degraded performanceOct 28, 2026 · resolved in 1d 19h
High Rate of Cloudflare Challenge Pages
Affected: Storefront
- Degraded performanceOct 27, 2026 · resolved in 1h 6m
Degraded search availability across the platform
Affected: Storefront
- Partial outageOct 27, 2026 · resolved in 2h 12m
Bolt payments are currently failingofficial update ↗
Affected: Checkout & Payment Processing
- Partial outageOct 26, 2026 · resolved in 2h 11m
Some Android shoppers on headless storefronts may be unable to reach checkoutofficial update ↗
Affected: Storefront
- Degraded performanceOct 24, 2026 · resolved in 3h 12m
Search availability reduced and latency increased
Affected: Storefront
- InformationalOct 24, 2026 · resolved in 14m
Delays in Real-Time Event Processing
Affected: Control Panel, Storefront
Recent Ecwid incidents
- Major outageOct 9, 2026 · resolved in 1h 24m
Ecwid storefronts and control panels are unavailableofficial update ↗
Affected: Storefront, Admin
- Degraded performanceAug 7, 2026 · resolved in 48m
[Outage] Some storefronts may be slowed down
Affected: Storefront, Checkout
Other e-commerce platforms to consider
- Shopify · #1 · 100% uptime
- Squarespace · #2 · 99.98% uptime
- GoDaddy Online Store · #3 · 99.97% uptime
- Wix · #5 · 99.85% uptime