E-commerce Platforms · reliability comparison
BigCommerce vs Shopify: which is more reliable? (2026)
Shopify is more reliable than BigCommerce, scoring 99.6 vs 53.0 out of 100. Over the last 90 days BigCommerce reported 36 incidents and Shopify reported 1, with effective uptime of 98.88% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | BigCommerce | Shopify |
|---|---|---|
| Reliability score | 53.0 | 99.6 |
| Rank (e-commerce platforms) | #7 | #1 |
| Uptime (90 days) | 98.88% | 100% |
| Incidents (90 days) | 36 | 1 |
| Partial / major outages | 7 | 0 |
| Avg time to resolve | 3h 11m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BigCommerce and Shopify differ
- BigCommerce reported 36× as many incidents as Shopify over the last 90 days (36 vs 1).
- BigCommerce had 7 partial or major outages, compared with 0 for Shopify.
- BigCommerce's longest outage on record lasted 9h 54m (Jul 16, 2026); Shopify's lasted 42m (Oct 29, 2026).
90-day uptime
BigCommerce
Shopify
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BigCommerce incidents
- Degraded performanceOct 28, 2026 · resolved in 1d 19h
High Rate of Cloudflare Challenge Pages
Affected: Storefront
- Degraded performanceOct 27, 2026 · resolved in 1h 6m
Degraded search availability across the platform
Affected: Storefront
- Partial outageOct 27, 2026 · resolved in 2h 12m
Bolt payments are currently failingofficial update ↗
Affected: Checkout & Payment Processing
- Partial outageOct 26, 2026 · resolved in 2h 11m
Some Android shoppers on headless storefronts may be unable to reach checkoutofficial update ↗
Affected: Storefront
- Degraded performanceOct 24, 2026 · resolved in 3h 12m
Search availability reduced and latency increased
Affected: Storefront
- InformationalOct 24, 2026 · resolved in 14m
Delays in Real-Time Event Processing
Affected: Control Panel, Storefront
Recent Shopify incidents
- InformationalOct 29, 2026 · resolved in 42m
Some merchants encountering error messages within their admins
Other e-commerce platforms to consider
- Squarespace · #2 · 99.98% uptime
- GoDaddy Online Store · #3 · 99.97% uptime
- Ecwid · #4 · 99.93% uptime
- Wix · #5 · 99.85% uptime