E-commerce Platforms · reliability comparison
BigCommerce vs Volusion: which is more reliable? (2026)
BigCommerce is more reliable than Volusion, scoring 53.0 vs 51.0 out of 100. Over the last 90 days BigCommerce reported 36 incidents and Volusion reported 12, with effective uptime of 98.88% and 98.81% respectively. BigCommerce resolves incidents faster on average (3h 11m).
Data updated Nov 1, 2026 · How we score
| Metric | BigCommerce | Volusion |
|---|---|---|
| Reliability score | 53.0 | 51.0 |
| Rank (e-commerce platforms) | #7 | #9 |
| Uptime (90 days) | 98.88% | 98.81% |
| Incidents (90 days) | 36 | 12 |
| Partial / major outages | 7 | 3 |
| Avg time to resolve | 3h 11m | 12h 15m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BigCommerce and Volusion differ
- BigCommerce reported 3× as many incidents as Volusion over the last 90 days (36 vs 12).
- BigCommerce had 7 partial or major outages, compared with 3 for Volusion.
- BigCommerce fixes problems faster: 3h 11m on average, against 12h 15m for Volusion (3.9× quicker).
- BigCommerce's longest outage on record lasted 9h 54m (Jul 16, 2026); Volusion's lasted 5h 40m (Dec 29, 2025).
90-day uptime
BigCommerce
Volusion
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BigCommerce incidents
- Degraded performanceOct 28, 2026 · resolved in 1d 19h
High Rate of Cloudflare Challenge Pages
Affected: Storefront
- Degraded performanceOct 27, 2026 · resolved in 1h 6m
Degraded search availability across the platform
Affected: Storefront
- Partial outageOct 27, 2026 · resolved in 2h 12m
Bolt payments are currently failingofficial update ↗
Affected: Checkout & Payment Processing
- Partial outageOct 26, 2026 · resolved in 2h 11m
Some Android shoppers on headless storefronts may be unable to reach checkoutofficial update ↗
Affected: Storefront
- Degraded performanceOct 24, 2026 · resolved in 3h 12m
Search availability reduced and latency increased
Affected: Storefront
- InformationalOct 24, 2026 · resolved in 14m
Delays in Real-Time Event Processing
Affected: Control Panel, Storefront
Recent Volusion incidents
- Degraded performanceOct 21, 2026 · resolved in 2h 52m
Slowness in Admin Areas and Intermittent Errors on Category Pages
Affected: Merchant Storefronts, Merchant Dashboard
- Degraded performanceOct 14, 2026 · resolved in 17h 24m
Outgoing Store Email Delivery Issues
Affected: Email Services
- Partial outageOct 8, 2026 · resolved in 2h 52m
PayPal Payment Experiencing Disruptionsofficial update ↗
Affected: Payment Gateway Services
- Degraded performanceOct 7, 2026 · resolved in 4h 8m
Investigating Intermittent Service Slowness
Affected: Merchant Storefronts, Merchant Dashboard
- Degraded performanceOct 6, 2026 · resolved in 4h 55m
3rd Party API Connection Issues
Affected: Third-Party Services
- Degraded performanceOct 2, 2026 · resolved in 6h 11m
Errors with Checkout using PPCP and Live Rates
Affected: Payment Gateway Services, Third-Party Services
Other e-commerce platforms to consider
- Shopify · #1 · 100% uptime
- Squarespace · #2 · 99.98% uptime
- GoDaddy Online Store · #3 · 99.97% uptime
- Ecwid · #4 · 99.93% uptime