Marketing Automation & CDPs · reliability comparison
Braze vs MoEngage: which is more reliable? (2026)
Braze and MoEngage are effectively tied on reliability (78.0 vs 77.3). Over the last 90 days Braze reported 4 incidents and MoEngage reported 6, with effective uptime of 99.65% and 99.69% respectively. Braze resolves incidents faster on average (2h 52m).
Data updated Nov 1, 2026 · How we score
| Metric | Braze | MoEngage |
|---|---|---|
| Reliability score | 78.0 | 77.3 |
| Rank (marketing automation platforms) | #8 | #9 |
| Uptime (90 days) | 99.65% | 99.69% |
| Incidents (90 days) | 4 | 6 |
| Partial / major outages | 1 | 3 |
| Avg time to resolve | 2h 52m | 3h 5m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Braze and MoEngage differ
- MoEngage reported 50% more incidents than Braze over the last 90 days (6 vs 4).
- MoEngage had 3 partial or major outages, compared with 1 for Braze.
- Braze fixes problems faster: 2h 52m on average, against 3h 5m for MoEngage.
- Braze's longest outage on record lasted 6h 52m (Sep 16, 2026); MoEngage's lasted 15h 12m (Apr 20, 2026).
90-day uptime
Braze
MoEngage
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Braze incidents
- Major outageSep 16, 2026 · resolved in 6h 52m
Affected: Braze Support Services
- Degraded performanceSep 2, 2026 · resolved in 28m
Dashboard Latency and Errors on US07
Affected: Dashboard
- Degraded performanceSep 2, 2026 · resolved in 2h 25m
Affected: Dashboard
- Degraded performanceAug 5, 2026 · resolved in 1h 41m
Issue Impacting US 01 and US 03
Affected: Dashboard, Dashboard, REST APIs, REST APIs
Recent MoEngage incidents
- Partial outageOct 28, 2026 · resolved in 23m
Dashboard Login and Sign-Ups via Google failing
Affected: Dashboard, Dashboard, Dashboard, Dashboard, Dashboard, Dashboard
- Degraded performanceOct 28, 2026 · resolved in 2h 25m
Dashboard-04 – Campaign Engagement Statistics Delayed
Affected: Campaign Stats
- Partial outageOct 27, 2026 · resolved in 11h 55m
Campaigns v1 and Push API Service Disruption
Affected: Push APIs, Push APIs, Push APIs, Push APIs, Push APIs, Push APIs +1 more
- InformationalOct 20, 2026 · resolved in 4h 19m
- Degraded performanceSep 24, 2026 · resolved in 44m
DC01 - Campaigns Dashboard is experiencing intermittent errors
Affected: Dashboard
- Partial outageAug 17, 2026 · resolved in <1m
Dashboard 03 — Inform API: Some Messages Not Delivered During Routing Update
Other marketing automation platforms to consider
- HubSpot Marketing Hub · #1 · 100% uptime
- Customer.io · #2 · 99.99% uptime
- Iterable · #3 · 99.96% uptime
- RudderStack · #4 · 99.94% uptime
See the full most reliable marketing automation & customer data platforms ranking →