CRM Software · reliability comparison
Capsule CRM vs Freshsales: which is more reliable? (2026)
Capsule CRM is more reliable than Freshsales, scoring 100.0 vs 83.1 out of 100. Over the last 90 days Capsule CRM reported 0 incidents and Freshsales reported 8, with effective uptime of 100% and 99.83% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Capsule CRM | Freshsales |
|---|---|---|
| Reliability score | 100.0 | 83.1 |
| Rank (CRMs) | #1 | #8 |
| Uptime (90 days) | 100% | 99.83% |
| Incidents (90 days) | 0 | 8 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | — | 2h 50m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Capsule CRM and Freshsales differ
- Capsule CRM reported no incidents in the last 90 days, while Freshsales reported 8.
- Freshsales had 1 partial or major outage, compared with 0 for Capsule CRM.
- Capsule CRM's longest outage on record lasted 15h 22m (Mar 27, 2026); Freshsales's lasted 3d (Mar 2, 2026).
90-day uptime
Capsule CRM
Freshsales
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Capsule CRM incidents
No incidents reported by Capsule CRM in the last 90 days.
Recent Freshsales incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 24m
- Degraded performanceOct 19, 2026 · resolved in 1h 6m
- Degraded performanceOct 15, 2026 · resolved in 2h 52m
- MaintenanceOct 11, 2026 · resolved in 1h
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
Other CRMs to consider
- Copper · #2 · 100% uptime
- Insightly · #3 · 100% uptime
- HubSpot CRM · #4 · 100% uptime
- folk · #5 · 99.99% uptime