Live status & reliability report
Freshsales status, outages & reliability
Freshsales is the sales CRM from Freshworks Inc., sold on its own or in the Freshworks CRM suite.
Data updated Nov 2, 2026 · score recalculated
Over the last 90 days Freshsales had 99.83% effective uptime across 8 status page incidents (1 partial or major outage), resolving them in 2h 50m on average.
Is Freshsales down right now?
Freshsales is having problems right now.
- Freshsales's status page reports degraded performance. Checked .
- All 3 Freshsales pages we check are responding. Checked .
- Degraded performanceongoing for 2h 32m (as of this update)
Some customers may experience delays in outgoing and incoming email delivery. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.
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90-day uptime
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Key facts about Freshsales's reliability
- Over the past 12 months, Freshsales published 40 incidents on its status page, 11 of them partial or major outages.
- Its longest outage on record in that time was “Service Disruption in Middle East Region” on Mar 2, 2026, which lasted 3d.
- Freshsales reported 9 incidents in the last 90 days, down from 16 in the 90 days before.
- Freshsales's 90-day uptime of 99.83% is above the average for CRMs (99.67%).
Score breakdown
Incidents per month
- Major outage
- Partial outage
- Degraded
- Informational
Response time
Daily average response time of Freshsales's public pages, measured by our probes.
Score trend
Daily reliability score (rolling 90-day window).
Components currently affected
- Incoming email: degraded performance
- Outgoing email: degraded performance
- Web app: major outage
- Incoming email: major outage
- Outgoing email: major outage
- Phone: major outage
- Chat: major outage
- Freddy AI Agent: major outage
- Integrations: major outage
- Marketplace: major outage
- Reports: major outage
- Freddy AI/ML: major outage
- Search: major outage
- Notifications: major outage
- CPQ: major outage
- Sign-Up: major outage
- Billing: major outage
- Third Party Services: major outage
- Analytics: major outage
- Recordings: major outage
- Login: major outage
- Freshcaller: major outage
- Freshmarketer: major outage
- Workflows: major outage
Freshsales incident history (last 90 days)
- Degraded performanceNov 2, 2026 · ongoing
Affected: Incoming email, Outgoing email
- Degraded performanceOct 23, 2026 · resolved in 3h 24m
- Degraded performanceOct 19, 2026 · resolved in 1h 6m
- Degraded performanceOct 15, 2026 · resolved in 2h 52m
- MaintenanceOct 11, 2026 · resolved in 1h
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
- Degraded performanceSep 4, 2026 · resolved in 7h 3m
- MaintenanceAug 28, 2026 · resolved in 1h
- Degraded performanceAug 25, 2026 · resolved in 2h 16m
- MaintenanceAug 21, 2026 · resolved in 1h
- MaintenanceAug 16, 2026 · resolved in 1h
- Degraded performanceAug 12, 2026 · resolved in 3h 42m
- Degraded performanceAug 5, 2026 · resolved in 2h 5m
- Partial outageAug 4, 2026 · resolved in 12m
Source: Freshsales status page · last checked · Subscribe via RSS
Our independent monitoring
We check these public Freshsales pages every 5 minutes. An outage is recorded after two consecutive failed checks.
| Page | Last check | Uptime (30d) | Avg response |
|---|---|---|---|
| Product page | Up | 100% | 585 ms |
| Support portal | Up | 100% | 866 ms |
| Developer docs | Up | 100% | 229 ms |
How Freshsales compares
Freshsales status FAQ
Is Freshsales down right now?
Freshsales is having problems right now. Freshsales's status page currently reports an active issue, and all 3 of the Freshsales pages we check every five minutes are responding. This page updates automatically when that changes.
How reliable is Freshsales?
Freshsales has a reliability score of 83.1 out of 100, ranking #6 of 10 CRMs. Over the last 90 days it had 99.83% effective uptime.
How often does Freshsales have outages?
Freshsales published 8 incidents on its status page in the last 90 days (1 partial or major outage) and 40 in the past 12 months.
How long do Freshsales outages last?
Freshsales resolves incidents in 2h 50m on average. Its longest outage in the past year lasted 3d, on Mar 2, 2026.
Does Freshsales have a status page?
Yes. Freshsales's official status page is crmstatus.freshworks.com. We read it every five minutes and keep its full incident history.