CRM Software · reliability comparison
Close vs Freshsales: which is more reliable? (2026)
Close is more reliable than Freshsales, scoring 88.6 vs 83.1 out of 100. Over the last 90 days Close reported 4 incidents and Freshsales reported 8, with effective uptime of 99.89% and 99.83% respectively. Close resolves incidents faster on average (59m).
Data updated Nov 1, 2026 · How we score
| Metric | Close | Freshsales |
|---|---|---|
| Reliability score | 88.6 | 83.1 |
| Rank (CRMs) | #6 | #8 |
| Uptime (90 days) | 99.89% | 99.83% |
| Incidents (90 days) | 4 | 8 |
| Partial / major outages | 4 | 1 |
| Avg time to resolve | 59m | 2h 50m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Close and Freshsales differ
- Freshsales reported 2× as many incidents as Close over the last 90 days (8 vs 4).
- Close had 4 partial or major outages, compared with 1 for Freshsales.
- Close fixes problems faster: 59m on average, against 2h 50m for Freshsales (2.9× quicker).
- Close's longest outage on record lasted 2h 3m (Aug 11, 2026); Freshsales's lasted 3d (Mar 2, 2026).
90-day uptime
Close
Freshsales
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Close incidents
- Major outageOct 28, 2026 · resolved in 29m
App is unavailable for some customers
Affected: Application UI, API
- Partial outageSep 29, 2026 · resolved in 26m
Affected: Application UI
- Partial outageAug 11, 2026 · resolved in 2h 3m
- Partial outageAug 11, 2026 · resolved in 59m
Affected: Application UI, API
Recent Freshsales incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 24m
- Degraded performanceOct 19, 2026 · resolved in 1h 6m
- Degraded performanceOct 15, 2026 · resolved in 2h 52m
- MaintenanceOct 11, 2026 · resolved in 1h
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
Other CRMs to consider
- Capsule CRM · #1 · 100% uptime
- Copper · #2 · 100% uptime
- Insightly · #3 · 100% uptime
- HubSpot CRM · #4 · 100% uptime