Outage report · Partial outage

Close outage on Aug 11, 2026

Database Failures

SeverityPartial outage

StartedAug 11, 2026, 13:12UTC

ResolvedAug 11, 2026, 15:15UTC

Duration2h 3m

What happened

Close reported a partial outage starting Aug 11, 2026, 13:12 UTC. It was marked resolved at Aug 11, 2026, 15:15 UTC.

The incident lasted 2h 3m from first report to resolution.
It was the 3rd longest of 4 significant outages Close reported in the 12 months up to it.
Close had reported 1 other partial or major outage in the 90 days before it.
10 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Close

## Summary & Impact Close sincerely apologizes for the interruption of our service. We take the stability of our platform very seriously, and this incident is not acceptable to us. Below is an explanation of what happened and how we will prevent another such interruption from occurring. On August 11th, 2026, Close was intermittently unavailable for a total of about 2.5 hours between 08:00 UTC and 17:03 UTC. During those periods, the Close web app, mobile apps, and API returned errors or failed to load, affecting customers in all regions. Because the disruption was intermittent rather than continuous, many customers likely experienced it as a longer period of unreliability across the working day rather than as a handful of discrete outages. There was also added confusion because we marked our status page "resolved" twice during the day, at 09:26 UTC and again at 15:15 UTC, before the underlying cause had been fixed. We are improving our process so that we do not mark an incident as

Read Close's official incident report ↗