Live status & reliability report
Gorgias status, outages & reliability
Gorgias is a help desk for ecommerce stores that ties support tickets to Shopify and other store data, based in San Francisco.
Data updated Nov 1, 2026 · score recalculated
Over the last 90 days Gorgias had 97.97% effective uptime across 19 status page incidents (13 partial or major outages), resolving them in 5h 35m on average.
Is Gorgias down right now?
Gorgias is having problems right now.
- Gorgias's status page reports all systems operational. Checked .
- All 3 Gorgias pages we check are responding. Checked .
- Informationalongoing for 3d 4h (as of this update)
Instagram messages delayed or not appearing in Gorgias
Some Instagram accounts connected to Gorgias are not receiving new direct messages and comments as tickets. Meta has confirmed an issue on their side affecting Instagram message delivery to connected apps, and their engineering team is working on it. Facebook Messenger and other …
90-day uptime
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Key facts about Gorgias's reliability
- Since Apr 9, 2026, the earliest date its published history covers, Gorgias published 50 incidents on its status page, 31 of them partial or major outages.
- Its longest outage on record in that time was “Store website and URLs sync failures” on Jul 15, 2026, which lasted 2d 3h.
- The part of Gorgias most often affected was Web App (11 of 50 incidents).
- Gorgias reported 19 incidents in the last 90 days, down from 27 in the 90 days before.
- Gorgias's 90-day uptime of 97.97% is below the average for help desk platforms (99.66%).
- It resolves incidents more slowly than the typical help desk platform: 5h 35m on average, against a median of 1h 57m.
Score breakdown
Incidents per month
- Major outage
- Partial outage
- Degraded
- Informational
Response time
Daily average response time of Gorgias's public pages, measured by our probes.
Not enough data yet — this chart fills in as our monitoring runs.
Score trend
Daily reliability score (rolling 90-day window).
Not enough data yet — this chart fills in as our monitoring runs.
Gorgias incident history (last 90 days)
- Partial outageOct 30, 2026 · resolved in 19h 38m
Mobile app authentication issues resolved
Affected: Mobile Apps
- Major outageOct 30, 2026 · resolved in 53m
- InformationalOct 29, 2026 · ongoing
Instagram messages delayed or not appearing in Gorgias
Affected: Instagram comments, Instagram Direct Messages
- Partial outageOct 26, 2026 · resolved in 1h 8m
- InformationalOct 22, 2026 · resolved in 5d 3h
- Degraded performanceOct 19, 2026 · resolved in 46m
- Partial outageOct 7, 2026 · resolved in 1d 3h
Aircall V2 not creating tickets
Affected: Aircall Aircall Apps
- Degraded performanceOct 5, 2026 · resolved in 1h 25m
Elevated latency in Helpdesk and Ticket Views
Affected: us-central1-c433
- Partial outageSep 30, 2026 · resolved in 3h 38m
Increased latency in the ai agent
Affected: AI Agent
- Partial outageSep 16, 2026 · resolved in 1h 14m
Customer sidebar search not working
Affected: Web App
- Partial outageSep 15, 2026 · resolved in 46m
Affected: Web App
- InformationalSep 14, 2026 · resolved in 1h 22m
Notifications not playing sound in the browser
Affected: Web App
- Degraded performanceSep 8, 2026 · resolved in 36m
Help Center creation not working for new Gorgias accounts
Affected: Web App
- Partial outageSep 2, 2026 · resolved in 4h 22m
Instagram direct message delayed ingestion
Affected: Instagram Direct Messages
- Partial outageSep 1, 2026 · resolved in 55m
- Partial outageSep 1, 2026 · resolved in 3h 39m
Cloud service provider network incident may affect a subset of Gorgias Customers
Affected: REST API, Google Cloud Platform Google Cloud Networking, Live Chat
- Partial outageAug 27, 2026 · resolved in 40m
Ticket, order and product search showing outdated results
Affected: Web App, us-east1-c94b
- Partial outageAug 11, 2026 · resolved in 20h 28m
WhatsApp: Unexpected Ticket Activity
Affected: WhatsApp
- Partial outageAug 11, 2026 · resolved in 1h 40m
Source: Gorgias status page · last checked
Our independent monitoring
We check these public Gorgias pages every 5 minutes. An outage is recorded after two consecutive failed checks.
| Page | Last check | Uptime (30d) | Avg response |
|---|---|---|---|
| Homepage | Up | 100% | 688 ms |
| Accounts service | Up | 100% | 252 ms |
| Developer docs | Up | 100% | 338 ms |
How Gorgias compares
Gorgias status FAQ
Is Gorgias down right now?
Gorgias is having problems right now. Gorgias's status page currently reports all systems operational, and all 3 of the Gorgias pages we check every five minutes are responding. This page updates automatically when that changes.
How reliable is Gorgias?
Gorgias has a reliability score of 43.0 out of 100, ranking #13 of 13 help desk platforms. Over the last 90 days it had 97.97% effective uptime.
How often does Gorgias have outages?
Gorgias published 19 incidents on its status page in the last 90 days (13 partial or major outages) and 50 in the past 12 months.
How long do Gorgias outages last?
Gorgias resolves incidents in 5h 35m on average. Its longest outage in the past year lasted 2d 3h, on Jul 15, 2026.
Does Gorgias have a status page?
Yes. Gorgias's official status page is status.gorgias.com. We read it every five minutes and keep its full incident history.