Help Desk Software · reliability comparison
Gorgias vs HubSpot Service Hub: which is more reliable? (2026)
HubSpot Service Hub is more reliable than Gorgias, scoring 96.9 vs 43.0 out of 100. Over the last 90 days Gorgias reported 19 incidents and HubSpot Service Hub reported 8, with effective uptime of 97.97% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Gorgias | HubSpot Service Hub |
|---|---|---|
| Reliability score | 43.0 | 96.9 |
| Rank (help desk platforms) | #13 | #2 |
| Uptime (90 days) | 97.97% | 100% |
| Incidents (90 days) | 19 | 8 |
| Partial / major outages | 13 | 0 |
| Avg time to resolve | 5h 35m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Gorgias and HubSpot Service Hub differ
- Gorgias reported 2.4× as many incidents as HubSpot Service Hub over the last 90 days (19 vs 8).
- Gorgias had 13 partial or major outages, compared with 0 for HubSpot Service Hub.
- Gorgias's longest outage on record lasted 2d 3h (Jul 15, 2026); HubSpot Service Hub's lasted 1d 3h (May 1, 2026).
90-day uptime
Gorgias
HubSpot Service Hub
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Gorgias incidents
- Partial outageOct 30, 2026 · resolved in 19h 38m
Mobile app authentication issues resolvedofficial update ↗
Affected: Mobile Apps
- Major outageOct 30, 2026 · resolved in 53m
- InformationalOct 29, 2026 · ongoing
Instagram messages delayed or not appearing in Gorgias
Affected: Instagram comments, Instagram Direct Messages
- Partial outageOct 26, 2026 · resolved in 1h 8m
- InformationalOct 22, 2026 · resolved in 5d 3h
- Degraded performanceOct 19, 2026 · resolved in 46m
Recent HubSpot Service Hub incidents
- InformationalOct 23, 2026 · resolved in 2h 47m
Some HubSpot tools may be unavailable for some users
Affected: CRM, Marketing Tools, Website, Sales Tools, Service Tools, Chat & Automation +5 more
- InformationalOct 2, 2026 · resolved in 1h 53m
HubSpot is experiencing issues
Affected: CRM, Marketing Tools, Chat & Automation
- InformationalSep 23, 2026 · resolved in 13m
- InformationalSep 8, 2026 · resolved in 59m
- InformationalSep 4, 2026 · resolved in 1h 20m
HubSpot is experiencing issues in the EU
Affected: Reports
- InformationalAug 21, 2026 · resolved in 2h 30m