Live status & reliability report

HubSpot Service Hub status, outages & reliability

#2 of 13 help desk platformsOperational

HubSpot Service Hub is HubSpot's customer service software, with a help desk, ticketing, live chat and knowledge base built on the HubSpot CRM.

Data updated Nov 1, 2026 · score recalculated

Over the last 90 days HubSpot Service Hub had 100% effective uptime across 8 status page incidents.

96.9/100Reliability scoreVisit HubSpot Service Hub ↗

Is HubSpot Service Hub down right now?

No, HubSpot Service Hub is up and running.

  • HubSpot Service Hub's status page reports all systems operational. Checked .
  • All 3 HubSpot Service Hub pages we check are responding. Checked .

Official HubSpot Service Hub status page ↗

Uptime (90d)100%<1m weighted downtime
Incidents (90d)80.7 per 30 days
Major / partial outages0
Avg time to resolve—
Outages we detected0by our independent probes

90-day uptime

Aug 4, 2026 – Nov 1, 2026: no incidents
90 days ago100% average daily uptimeToday
  • No incidents
  • Degraded
  • Partial outage
  • Major outage
  • No data

Key facts about HubSpot Service Hub's reliability

  • Since Dec 1, 2025, the earliest date its published history covers, HubSpot Service Hub published 39 incidents on its status page, none of them partial or major outages.
  • Its longest incident on record in that time was “Intermittent DMARC failures for messages to Microsoft-hosted inboxes” on May 1, 2026, which lasted 1d 3h.
  • The part of HubSpot Service Hub most often affected was CRM (16 of 39 incidents).
  • HubSpot Service Hub reported 8 incidents in the last 90 days, down from 9 in the 90 days before.
  • Incidents most often began on a Thursday (13 of 39, UTC).
  • HubSpot Service Hub's 90-day uptime of 100% is above the average for help desk platforms (99.66%).

Score breakdown

Uptime · 40% weight
100
100% effective uptime
Incident frequency · 20% weight
85
0.67 weighted incidents per 30 days
Time to resolve · 20% weight
100
No resolved incidents in window
Transparency · 20% weight
100
No unreported outages detected

How the score is calculated →

Incidents per month

0369121 informational incident1Dec3 informational incidents3Jan ’265 informational incidents5Feb3 informational incidents3Mar9 informational incidents9Apr3 informational incidents3May3 informational incidents3Jun4 informational incidents4Jul3 informational incidents3Aug3 informational incidents3Sep2 informational incidents2OctNov
  • Major outage
  • Partial outage
  • Degraded
  • Informational

Response time

Daily average response time of HubSpot Service Hub's public pages, measured by our probes.

Not enough data yet — this chart fills in as our monitoring runs.

Score trend

Daily reliability score (rolling 90-day window).

Not enough data yet — this chart fills in as our monitoring runs.

HubSpot Service Hub incident history (last 90 days)

Source: HubSpot Service Hub status page · last checked

Our independent monitoring

We check these public HubSpot Service Hub pages every 5 minutes. An outage is recorded after two consecutive failed checks.

PageLast checkUptime (30d)Avg response
Sign-in pageUp 100%231 ms
Service Hub product pageUp 100%752 ms
HubSpot APIUp 100%226 ms

How HubSpot Service Hub compares

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100% vs 99.99% uptime

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HubSpot Service Hub vs Help Scout

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HubSpot Service Hub status FAQ

Is HubSpot Service Hub down right now?

No, HubSpot Service Hub is up and running. HubSpot Service Hub's status page currently reports all systems operational, and all 3 of the HubSpot Service Hub pages we check every five minutes are responding. This page updates automatically when that changes.

How reliable is HubSpot Service Hub?

HubSpot Service Hub has a reliability score of 96.9 out of 100, ranking #2 of 13 help desk platforms. Over the last 90 days it had 100% effective uptime.

How often does HubSpot Service Hub have outages?

HubSpot Service Hub published 8 incidents on its status page in the last 90 days (0 partial or major outages) and 39 in the past 12 months.

Does HubSpot Service Hub have a status page?

Yes. HubSpot Service Hub's official status page is status.hubspot.com. We read it every five minutes and keep its full incident history.