Help Desk Software · reliability comparison
Help Scout vs HubSpot Service Hub: which is more reliable? (2026)
HubSpot Service Hub is more reliable than Help Scout, scoring 96.9 vs 89.2 out of 100. Over the last 90 days Help Scout reported 6 incidents and HubSpot Service Hub reported 8, with effective uptime of 99.91% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Help Scout | HubSpot Service Hub |
|---|---|---|
| Reliability score | 89.2 | 96.9 |
| Rank (help desk platforms) | #7 | #2 |
| Uptime (90 days) | 99.91% | 100% |
| Incidents (90 days) | 6 | 8 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 2h | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Help Scout and HubSpot Service Hub differ
- HubSpot Service Hub reported 33% more incidents than Help Scout over the last 90 days (8 vs 6).
- Help Scout's longest outage on record lasted 6h 44m (Jul 14, 2026); HubSpot Service Hub's lasted 1d 3h (May 1, 2026).
90-day uptime
Help Scout
HubSpot Service Hub
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Help Scout incidents
- Degraded performanceSep 22, 2026 · resolved in 36m
Mailbox counts, folders, reports, search results
Affected: Mailbox counts, folders, reports, search results
- Degraded performanceAug 31, 2026 · resolved in 3h 57m
Affected: Mailbox counts, folders, reports, search results
- Degraded performanceAug 18, 2026 · resolved in 3h 12m
Affected: AI Drafts, AI Answers, AI Summarize, AI Assist
- Degraded performanceAug 14, 2026 · resolved in 1h 18m
Affected: Beacon
- Degraded performanceAug 13, 2026 · resolved in 1h 42m
Affected: Web App
- Degraded performanceAug 6, 2026 · resolved in 1h 13m
Affected: Mailbox counts, folders, reports, search results
Recent HubSpot Service Hub incidents
- InformationalOct 23, 2026 · resolved in 2h 47m
Some HubSpot tools may be unavailable for some users
Affected: CRM, Marketing Tools, Website, Sales Tools, Service Tools, Chat & Automation +5 more
- InformationalOct 2, 2026 · resolved in 1h 53m
HubSpot is experiencing issues
Affected: CRM, Marketing Tools, Chat & Automation
- InformationalSep 23, 2026 · resolved in 13m
- InformationalSep 8, 2026 · resolved in 59m
- InformationalSep 4, 2026 · resolved in 1h 20m
HubSpot is experiencing issues in the EU
Affected: Reports
- InformationalAug 21, 2026 · resolved in 2h 30m